The Nigeria Immigration Service has notified the public that its Passport Digital Platform will experience temporary disruptions as the agency begins routine system maintenance.
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The exercise is scheduled to run from midnight on 12 December to the early hours of 14 December 2025, affecting access to various passport services.
LIST OF APPLICATIONS FOR REGULARISATION OF AREA COUNCIL LAND DOCUMENTS NULLIFIED/CANCELLED BY THE HONOURABLE MINISTER OF FCT
The agency explained that the maintenance is designed to improve system performance and give users a smoother experience once the upgrade is completed. During the window, applicants may encounter slow responses, limited access, or brief shutdowns across sections of the platform.
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LIST OF APPLICATIONS FOR REGULARISATION OF AREA COUNCIL LAND DOCUMENTS NULLIFIED/CANCELLED BY THE HONOURABLE MINISTER OF FCT
The notice, issued by the service’s spokesperson ACI AS Akinlabi, stressed that the maintenance is a necessary step to keep the digital passport system secure and efficient. Technical teams are expected to work throughout the period to restore full service within the stated timeline.
The Immigration Service also directed users who need help during the downtime to reach its support team through email or its verified social media channels. The agency said its officers will be available to respond to complaints throughout the exercise.
In a linked update, the service announced new temporary complaint-response channels on social media. The move follows the sudden takedown of some of its support accounts earlier in the week, which left many applicants struggling to make enquiries.
NIS said the new handles on X and Instagram will remain active to ensure that users facing challenges with passport and visa applications can get quick assistance until its original support accounts are fully restored.
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